OF GENERAL INTEREST
This website contains the General Conditions of Use of the same, as well as its Privacy Policy and Cookies Policy by virtue of which, MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will provide its tourist and reservation services on -line.
Read these terms and conditions of use of this website carefully before making an inquiry about any service offered on it, you will be subject to these terms and conditions.
TERMS OF USE
DATA OF THE ENTITY
MY TOP TOUR is the trademark under which the services offered by the entity are brought together:
MNPQ TOURIST MANAGERS, S.L. (B/19,650,613)
In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, it is reported that:
Its commercial name is MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.)
That the commercial name MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) has its headquarters in Plaza Bib Rambla s/n – C.P.18.001 Granada
Here you can exercise your rights of Access, Rectification, Limitation of Treatment, Portability, Deletion and Opposition as well as any exercise related to the transfer of data through this web space.
1.ACCESS AND CONDITIONS OF USE OF THE WEB PAGE
The Website has a part that can be visited and accessed without the need to transfer your data; in this case, its use is merely informative. In addition, it has another section in which the user will have to give their data for the correct management and purchase of the available tourist packages. In this online purchase process, basic identification data will be requested as well as the necessary data for payment through PayPal, MasterCard and VISA.
By accessing any part of this Website, you are accepting the General Conditions of Use of the Website. If you do not accept the terms and conditions of this Page, you must leave it immediately, and you will not be able to place orders through it (specification contained in the European Regulation 679/2016 on data protection policy).
MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) may review the Conditions of this Website at any time, so please check the content of these conditions periodically, since you will be subject to the terms and conditions in force in the time you place an order with us.
Access to the Web requires an Internet connection. The availability and quality of Internet access may vary depending on various factors such as the available bandwidth, the type of device used or the geographical location of the User. These factors do not depend on MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) nor is it responsible for any aspect related to the User’s Internet access service.
2.LEGAL STATUS
By making a communication through the contact form on the website, you guarantee that you have the necessary legal capacity to enter into binding contracts.
MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will not process data of minors or those who require legal guardianship
3.RECRUITMENT
Once the User selects a Tourist Service and/or Product on the website, they will be sent to a calendar where they can select the date of completion of the chosen service and/or tourist product. Subsequently, the User may determine the time in which it will be carried out, within the availability offered on the Website; as well as the number of people, differentiating between adults, students and children with different ages.
Reservations are subject to acceptance by My Top Tour; to the availability of the contracted tourist Service and/or Product; as well as compliance and acceptance by the User of these General Conditions and the Use Policies.
To complete the reservation, the User will proceed to complete a form where his name and surname will be requested, as well as an email to send the reservation voucher (hereinafter, “the Voucher”). Also, optionally, you can provide your phone number and comments or observations in this regard.
Once the form is completed and these General Conditions and Use Policies are accepted, the User will be directed to the payment gateway (hereinafter, “the Gateway”).
Once in the Gateway, the User will choose the payment method, according to his convenience, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a reservation confirmation to the email provided. With the receipt of this confirmation, the binding contract (hereinafter, “the Contract”) will be concluded.
My Top Tour has the right not to accept the reservation in the event that the payment information is not approved, or that any other type of incident related to the General Conditions is detected. When you carry out an operation through our Website we will proceed to send you a confirmation email that will contain the details of the transaction. My Top Tour recommends that the User verify that the details that appear in the confirmation message are correct and keep a copy for their records.
In those Services and/or tourist Products contracted in which there is no availability for the date or time chosen by the User, My Top Tour will take the appropriate steps so that the User can carry it out on another date or another time slot.
Exceptionally, some of the reservations for Tourist Services and/or Products contracted through the My Top Tour Website are not made by using the reservation calendar, but instead require a request for availability through a contact form. Once the request is formalized, My Top Tour will be the one who will establish direct contact with the User through the data provided by the latter to confirm availability.
4.LIMITATION OF LIABILITY
A.- Of the user.
The use made by the user of sagradafamilia-tickets.org will be the sole and exclusive responsibility of the latter, exonerating MNPQ GESTORES TURÍSTICOS, S.L. of any damage or harm that could be caused directly or indirectly, to the user or to third parties, the non-observance of these Conditions of Use by the user.
B.- Of the providers of tourist tours
It will be their responsibility to prepare and update their offers, tourist services, and the data derived from them, without MNPQ GESTORES TURÍSTICOS, S.L. is responsible for the maintenance, update or supervision of said information.
C.- Exemption from responsibilities
MNPQ TOURIST MANAGERS, S.L. will not be held directly or subsidiarily responsible for the following responsibilities:
The quality of the service, the correct functioning or the availability and continuity of the website, as well as all the responsibilities derived from other providers unrelated to MNPQ GESTORES TURÍSTICOS, S.L.
The information and data entered by third parties other than the staff of MNPQ GESTORES TURÍSTICOS, S.L.
The damage that may be caused to the user’s equipment due to the use of the website
If in cases of force majeure deficiencies are derived in the reservations, confirmations of the same, or in the execution of the services or products that are contracted through the website, and without being foreseeable or solvable by the Agency unless they were as a result of negligence attributable to MNPQ GESTORES TURÍSTICOS, S.L.
The violation of the rights of intellectual and industrial property, honor, personal and family privacy and the image of people, belonging to a third party, as a result of the transmission, dissemination, storage or provision of access to content of the website.
Errata, inaccuracies or errors of any kind, for which MNPQ GESTORES TURÍSTICOS, S.L. does not guarantee the accuracy or reliability of the information contained on the website.
5.WITHDRAWAL PROTOCOL (RETURNS)
The cancellation policy is specified on each product page.
To request changes or cancellations you must communicate them in writing to the email address: soporte@mytoptour.es
Likewise, according to Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, it is established based on article 103 (referring to exceptions to the right of withdrawal) that:
l) The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
In this way you will be exempt from the right of withdrawal in accordance with the above and the cancellation policy to which each product is subject as indicated on the website. The client will assume the cost of the reservation in case of withdrawal.
In the event of a pandemic or other reasons of force majeure beyond our control that prevent the tour from taking place, the amount you have paid will be made available to you through a voucher to consume any of our products with a validity of 2 years and not with the transfer of the money paid.
6.CUSTOMER SERVICE
Our Customer Service team will try to resolve any questions that may arise about our tourist services. You can contact our customer service from 8:30 a.m. to 6:00 p.m. at +34 958 53 50 28 and at soporte@mytoptour.es.
6.1. Submission of complaints and claims
Clients may resubmit claims they deem appropriate either by post or electronically. The postal address for sending claims is Edificio Spring Glory, C. Parque de las Ciencias, nº1 – 1st floor (Office D-E), CP 18006 Granada. If the client prefers to make their claim online or electronically, they must resubmit it to the following email address: legal@mytoptour.es. Likewise, you can also make your queries and complaints by telephone by calling the following telephone number: +34 958 53 50 28.
The Complaints and Claims Request Form of the Junta de Andalucía can be found at the following link: https://ws231.juntadeandalucia.es/hoja/hojas/impresionFrom.do
Likewise, if the client considers it appropriate, they may file their complaint or claim through the European Union Dispute Resolution Platform. Through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
7. LICENSE TO USE THE WEB
You may use this website, as well as print and download extracts from it, for your personal non-commercial use, as long as you respect the following rules:
7.1. You may not engage in fraudulent use of the Website (such as hacking or scrapping).
7.2 Unless otherwise stated, the copyright and other intellectual and industrial property rights in this Website and the content published on it (including, but not limited to, photographs and graphic images) are the property of MNPQ TOURIST MANAGERS, S.L. These works are protected by copyright and intellectual property laws and conventions throughout the world, and all rights are reserved.
7.3 You may not modify the paper or digital copies of any content you print, and you may not use any drawings, photos or other graphics, video or audio sequences, separately from any accompanying text.
